Job Description

This position is onsite in our Hanover Park facility
Hours 9 am- 6 pm
Position Overview
Management of employees to ensure operational expectations are met for Insight’s internal and external customers. Overall supervision includes proper planning, forecasting, training and operational efficiency with regards to employee utilization, logistical processes and employee administrative functions. Responsible for building and maintaining positive relationships within Insight and its partners and clients. Teammate will follow all Insight policies and procedures. Each person is accountable for meeting or exceeding individual and / or departmental metrics.
What You’ll Do At Insight
Plan, manage and coordinate personnel and processes within the operations area
Responsible for metric and SLA adherence reporting to all levels of the organization
Reports all business activities to accurately measure business trends to management for sounds business decisions
Responsible for driving operational efficiencies by constantly evaluating processes, procedures and systems.
Maintains open lines of communication with other departments to insure confidence and enhance the relationships within Insight
Represents Insight in a professional and business-like manner and communicates effectively with Insight associates and their customers
Issuing of daily, monthly and quarterly reports
What You’ll Need To Join Insight
Bachelor's degree from four-year college or university
Minimum of 3 years related operations experience and/or training; or equivalent combination of education and experience.
Previous experience in supervising teammates to ensure completion of responsibilities.
Ability to lead a team of personnel by providing leadership, assistance and advice
Knowledge of SAP for the day-to-day management of resource management, time reporting and expense reporting
Exceptional verbal and interpersonal skills required
Possession of strong analytical skills
Ability to multitask and balance multiple priorities
Excellent time management skills
Demonstrated leadership ability and teamwork
Strong computer skills

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