As a Medicare Member Advocate supporting the Allina Health | Aetna plan, you will engage with members, by telephone or in person, to support them in understanding and getting the most value from their Medicare plan, enhancing member experience and retention. Additional responsibilities include but are not limited to: Apply problem solving skills while collaborating with internal colleagues and external entities to bring complex issues to resolution. Drive member engagement and retention by delivering a positive member experience through all interactions. Define and track program success measures, identify trends, and participate in designing and implementing solutions. Conduct audit and monitoring activities as part of service oversight. Prepare and deliver training topics for the market team and other organizational partners to address education gaps and improve member experience and retention. Provide accurate, timely and insightful analysis in response to ad hoc requests. Participate in member outreach to drive plan performance. Support community development, member education, and other activities as requested by the Director of Medicare Operations and as customer service demands allow. Examples may include annual member meetings or other member-focused events. In this role you will work in a hybrid environment with some days in the Allina Health | Aetna joint venture office and others working from home. Required Qualifications: 2 years Medicare Insurance related work experience. 2 years customer service work experience. Proven communication skills both written and verbal. Experience with live and video presentations. Preferred Qualifications: Education - Associates degree or equivalent experience.
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