Job Description

Job Description

Job Description

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

The Health Promoter works on the Participant Engagement team in the Boston area, with the goal of expanding the work our organization is currently doing in that area and in other markets. This is a field (office, worksites) heavy position with approx. 4 days per week field as well as (mostly) local travel for events.

The Health Promoter will be involved at the member level, where our organization prides itself on being personally connected to the worksites and members we serve. Our Health Promoter team will do outreach, working closely with the union employees to educate them about available benefits, and helping them recognize opportunities within those benefits to serve themselves and their dependents’ medical needs. The Health Promoter team will primarily do this by recruiting volunteer leaders called Health Ambassadors. The team, in conjunction with the Ambassadors, encourages and empowers the members to become active in their healthcare and become their own health advocates.

Come and be a part of an organization whose mission is to offer and develop impactful programs and benefits for our members, comprised of our country’s underserved and immigrant population. Come and make a difference in the lives of these Boston communities!

ESSENTIAL JOB FUNCTIONS AND DUTIES

• Educates participants on the Fund’s benefits, eligibility rules, programs and tools
• Empowers participants to become better users of healthcare, including regularly seeing a PCP and following preventive screening guidelines
• Develops union member leaders (shop stewards) to become Healthcare Ambassadors, able to:
  • answer co-workers’ questions about the Fund’s benefits, eligibility rules, programs or direct them to the appropriate resource to obtain answers;
  • teach co-workers how to use tools like provider finders, the UHH mobile app and website portal;
  • assist co-workers with online enrollment;
  • identify co-workers for self-management and care coordination programs and connect them to Fund staff; and
  • provide feedback on participants’ experience
• Works closely with Ambassadors on leaves of absence, including:
  • providing training on benefits, enrollment, Fund tools and HIPAA compliance;
  • acting as a subject matter expert for Ambassador questions; and
  • overseeing Ambassador productivity
• Arranges and facilitates group programs, Ambassador meetings, biometric screenings and other outreach events
• Assists the New Membership Department with new and open enrollments
• Identifies candidates for self-management programs and care coordination and then connects them to MCM Navigators; assists MCM Navigators and Fund clinical staff reach participants when requested
• Meets with participants and Ambassadors at their worksites, homes, union offices, and Fund offices where applicable
• Reviews data to determine priority targets for program outreach
• Documents outreach and engagement outcomes with participants in documentation system (Salesforce/CarMa) as applicable
• Maintains a good working relationship and effective communication both within the department and with other departments
• Provides feedback to management regarding concerns and suggestions identified through interactions with participants
• Meets goals set by supervisor; contributes ideas to plans and ways to achieve department goals
• Demonstrates the Fund’s Diversity and Inclusion (D&I) principles in their conduct at work and contributes to a safe inclusive culture with equitable opportunities for success and career growth

ESSENTIAL QUALIFICATIONS

• 2 ~ 3 years of related experience minimum
• Working knowledge and experience in healthcare, service sector labor unions, healthcare community organizing, healthcare customer service and/or health outreach and education
• Associate’s degree or equivalent work experience required
• Valid driver’s license, car, auto insurance, and ability to use public transportation
• Strongly Preferred fluency (speak and write) in Spanish, Cantonese or Haitian Creole
• The ability to travel up to 80% of the time (mostly local field work)

Salary range for this position: Salary $63,800 - $79,800. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) as a field heavy, hybrid position.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Short- & Long-term Disability, Life, Pension, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

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